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Privacy Policy

How the Revenue Appeals Division collects, uses and protects your personal information.

Privacy

Introduction

The Revenue Appeals Division (RAD) is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store and protect the information you provide when you interact with us. This policy covers all interactions with RAD, including our website, online appeals portal and direct communications such as email, telephone and in-person visits. RAD is compliant with the Data Protection Act, 2020 of Jamaica, which governs the collection, processing and storage of personal data. We are dedicated to upholding your rights under this legislation.

Data Collection

Information We Collect

Information You Provide

When you file an appeal, use our contact form, or communicate with us directly, you may provide personal information including:

Full name and contact details (address, email, telephone number)
Taxpayer Registration Number (TRN)
Tax-related information relevant to your appeal
Information submitted through the appeals process, including supporting documents
Information provided via our contact form or general enquiries
Details of authorised representatives acting on your behalf

Information Collected Automatically

When you visit our website, certain information is collected automatically through server logs and cookies, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Date and time of your visit
Referring URL (the page that directed you to our site)

Information from Third Parties

In connection with an appeal, RAD may receive information from third parties, including Tax Administration Jamaica (TAJ) or the Jamaica Customs Agency (JCA). This information is used solely for the purpose of processing and adjudicating appeals.

Data Use

How We Use Your Information

RAD uses the information we collect for the following purposes:

Processing and adjudicating tax and revenue appeals
Communicating with you about the status and progress of your case
Responding to enquiries submitted through our contact form or other channels
Improving our website, services and the overall appeals experience
Complying with legal and regulatory obligations
Producing anonymised statistics to inform operational improvements and public reporting

Data Sharing

Data Sharing & Disclosure

RAD does not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:

Revenue Commissioners: Information may be shared with Tax Administration Jamaica (TAJ) or the Jamaica Customs Agency (JCA) as part of the appeals process.
Ministry of Finance and the Public Service: As RAD operates under the Ministry, certain administrative or reporting information may be shared as required.
Courts of law: Where an appeal is escalated or a court order is issued, information may be disclosed to the relevant court.
Law enforcement: Information may be disclosed if required by law, regulation, or lawful government request.

Data Security

Data Retention & Security

RAD retains personal information in accordance with the following guidelines:

Appeal records: Retained in accordance with government record-keeping requirements and applicable legislation.
Web server logs: Retained for up to 12 months, after which they are securely deleted.
Contact form submissions: Retained for up to 24 months, after which they are securely deleted.

To protect your information, RAD employs a range of security measures, including:

Encrypted connections (HTTPS/TLS) for all data transmitted through our website
Access controls to limit who can view or process personal data
Regular staff training on data protection and information security best practices

Your Rights

Your Rights

Under the Data Protection Act, 2020 of Jamaica, you have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal information RAD holds about you.
Right to correction: You may request that we correct any inaccurate or incomplete personal information.
Right to deletion: You may request that we delete your personal information, subject to legal retention requirements.
Right to object: You may object to the processing of your personal data in certain circumstances.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at appeals.rad@mof.gov.jm.

Cookies

Cookie Policy

Cookies are small text files stored on your device when you visit a website. They help the site function properly, remember your preferences and provide usage information. RAD uses the following types of cookies:

Cookie Type	Purpose	Duration	Required?
Essential	Session management and cookie consent preference	Session / 1 year	Yes
Analytics	Anonymised page views and traffic sources	12 months	No
Preference	Accessibility settings and text-to-speech preference	6 months	No

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website. Most browsers allow you to view, delete and block cookies from specific or all websites.

Updates

Changes to This Policy

RAD may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, the updated policy will be posted on this page with a revised effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

Last updated: March 2025

Contact

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how RAD handles your personal information, please contact us:

Revenue Appeals Division, 12 Ocean Boulevard, Office Centre Building, 1st Floor, Kingston, Jamaica
Email: appeals.rad@mof.gov.jm
Phone: +1 (876) 932-4993