Privacy Policy
Introduction
The Revenue Appeals Division (RAD) is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you interact with us.
This policy covers all interactions with RAD, including our website, online appeals portal, and direct communications such as email, telephone, and in-person visits.
RAD is compliant with the Data Protection Act, 2020 of Jamaica, which governs the collection, processing, and storage of personal data. We are dedicated to upholding your rights under this legislation.
Information We Collect
Information You Provide
When you file an appeal, use our contact form, or communicate with us directly, you may provide personal information including:
- Full name and contact details (address, email, telephone number)
- Taxpayer Registration Number (TRN)
- Tax-related information relevant to your appeal
- Information submitted through the appeals process, including supporting documents
- Information provided via our contact form or general enquiries
- Details of authorised representatives acting on your behalf
Information Collected Automatically
When you visit our website, certain information is collected automatically through server logs and cookies, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Date and time of your visit
- Referring URL (the page that directed you to our site)
Information from Third Parties
In connection with an appeal, RAD may receive information from third parties, including Tax Administration Jamaica (TAJ) or the Jamaica Customs Agency (JCA). This information is used solely for the purpose of processing and adjudicating appeals.
How We Use Your Information
RAD uses the information we collect for the following purposes:
- Processing and adjudicating tax and revenue appeals
- Communicating with you about the status and progress of your case
- Responding to enquiries submitted through our contact form or other channels
- Improving our website, services, and the overall appeals experience
- Complying with legal and regulatory obligations
- Producing anonymised statistics to inform operational improvements and public reporting
Data Sharing & Disclosure
RAD does not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:
- Revenue Commissioners: Information may be shared with Tax Administration Jamaica (TAJ) or the Jamaica Customs Agency (JCA) as part of the appeals process.
- Ministry of Finance & the Public Service: As RAD operates under the Ministry, certain administrative or reporting information may be shared as required.
- Courts of law: Where an appeal is escalated or a court order is issued, information may be disclosed to the relevant court.
- Law enforcement: Information may be disclosed if required by law, regulation, or lawful government request.
Data Retention & Security
RAD retains personal information in accordance with the following guidelines:
- Appeal records: Retained in accordance with government record-keeping requirements and applicable legislation.
- Web server logs: Retained for up to 12 months, after which they are securely deleted.
- Contact form submissions: Retained for up to 24 months, after which they are securely deleted.
To protect your information, RAD employs a range of security measures, including:
- Encrypted connections (HTTPS/TLS) for all data transmitted through our website
- Access controls to limit who can view or process personal data
- Regular staff training on data protection and information security best practices
Your Rights
Under the Data Protection Act, 2020 of Jamaica, you have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal information RAD holds about you.
- Right to correction: You may request that we correct any inaccurate or incomplete personal information.
- Right to deletion: You may request that we delete your personal information, subject to legal retention requirements.
- Right to object: You may object to the processing of your personal data in certain circumstances.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at appeals.rad@mof.gov.jm.
Cookie Policy
Cookies are small text files stored on your device when you visit a website. They help the site function properly, remember your preferences, and provide usage information. RAD uses the following types of cookies:
| Cookie Type | Purpose | Duration | Required? |
|---|---|---|---|
| Essential | Session management and cookie consent preference | Session / 1 year | Yes |
| Analytics | Anonymised page views and traffic sources | 12 months | No |
| Preference | Accessibility settings and text-to-speech preference | 6 months | No |
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website. Most browsers allow you to view, delete, and block cookies from specific or all websites.
Changes to This Policy
RAD may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, the updated policy will be posted on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
Last updated: March 2025
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how RAD handles your personal information, please contact us:
Revenue Appeals Division, 12 Ocean Boulevard, Office Centre Building, 1st Floor, Kingston, Jamaica
Email: appeals.rad@mof.gov.jm
Phone: +1 (876) 932-4993
